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![Office Office](/uploads/1/2/5/6/125661427/365224099.png)
- Microsoft Office Mac Not Activating
- Microsoft Office Won't Activate On Mac
- Application Won't Open On Mac
- Unable To Activate Microsoft Office
Office as a one-time purchase. If you have a one-time purchase of Office for Mac 2011, you’ll need a product key to activate. Find your product key for Office for Mac 2011. In the Get Started wizard, click Enter your purchased product key. Tip: If the wizard isn’t open, start an Office application and click Activate.
![Microsoft Office Won T Activate On Mac Microsoft Office Won T Activate On Mac](/uploads/1/2/5/6/125661427/732630091.jpg)
Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Summary
This article discusses how to troubleshoot the activation issues in Microsoft Office from Office 365. Activation fails and you receive one the following error messages:
We are unable to connect right now. Please check your network and try again later.
Sorry, we can't connect to your account. Please try again later.
More information
![Office Office](/uploads/1/2/5/6/125661427/365224099.png)
This issue might be caused by one of several circumstances. Follow these steps to help troubleshoot the issue. After each step, check to see whether the issue is fixed. If not, proceed to the next step.
Step 1. Identify and fix activation issues by using the Support and Recovery Assistant for Office 365
The Support and Recovery Assistant app runs on Windows PCs and can help you identify and fix activation issues with Office 365. Office 365: Use the Support and Recovery Assistant for Office 365
Step 2. Check whether you're behind a proxy server
Are you behind a proxy server? If you're not sure, ask your administrator. If so, you (or your administrator) might have to change the proxy settings for Windows HTTP clients. To do this, follow these steps:
- Open a Command Prompt window as an administrator. To do this, click Start, type cmd.exe in the search box, right-click cmd.exe in the list, and then click Run as administrator.
- Type the following command, and then press Enter:
Step 3. Check whether you're behind a firewall
Are you behind a firewall? If you're not sure, ask your administrator. If you're behind a firewall, it might have to be configured to enable access to the following:
- go.microsoft.com
- office15client.microsoft.com
- sls.microsoft.com - This endpoint is required for successful ProPlus activation based on Office 365 URLs and IP address ranges.
Each firewall will have a different method for enable access to these URIs. Check your software's documentation for instructions or ask your administrator to do this for you.
For more information about Microsoft 365 Apps for enterprise URLs and IP addresses, see the following Microsoft article: Office 365 URLs and IP address ranges
Step 4. Check whether you have the appropriate license
- Sign in to the Office 365 portal.
- Click Settings (), and then click Office 365 settings.
- Locate the Assigned licenses area.
- If you see The latest desktop version of Office, then you have an Office subscription assigned correctly.
- If you don't see The latest desktop version of Office, contact your administrator or see the Office article What Office 365 business product or license do I have?
Microsoft Office Mac Not Activating
Step 5. If you previously activated an Office 2013 program on the computer, try to remove the existing product key
Microsoft Office Won't Activate On Mac
To manually remove existing product keys for an Office 2013 program, follow these steps:
- Open a Command Prompt window, type one of the following commands, and then press Enter:
- If you're running 64-bit Windows with 32-bit Office:
- If you're running 32-bit Windows, or running 64-bit Office with 64-bit Windows:Jan 25, 2019 Unlock the full Microsoft Office experience with a qualifying Office 365 subscription for your phone, tablet, PC, and Mac. Office 365 annual subscriptions purchased from the app will be charged to your App Store account and will automatically renew within 24 hours prior to the end of the current subscription period unless auto-renewal is disabled beforehand. Microsoft word for computer free. Install Office for Mac now Office 365 customers get the new Office for Mac first. You’ll have Office applications on your Mac or PC, apps on tablets and smartphones for when you're on the go, and Office Online on the web for everywhere in between. Mar 25, 2020 The 16.35 version of Microsoft Word for Mac is provided as a free download on our software library. This Mac download was scanned by our antivirus and was rated as clean. This Mac app was originally developed by Microsoft. The size of the latest setup package available for download is 1017 MB. The program is categorized as Productivity Tools. Apr 12, 2016 I recently purchased Microsoft Word Mac version 15.20. In Word is there a way to delete the Paragraph icon from my document before I send it to another party. I click on the icon that's on the tool bar, but it doesn't go off. It's always on, showing the.
- Examine the output. Look for and locate the last five characters of the installed product key.
- Remove all product keys. To remove a product key, type the following command and then press Enter:
Here's an example of the output of steps 5a through 5c:
Application Won't Open On Mac
For more information, see the following Microsoft Knowledge Base articles:
Unable To Activate Microsoft Office
Still need help? Go to Microsoft Community.